FAQs

Frequently Asked Questions
Don't see your question listed? Contact Us

 

Can I customize my order beyond the listed options?

Customization beyond the items you see listed is absolutely possible! To start, please email your request inquiry to info@apexfacility.com or call us at (206) 686-3357 and one of our representatives will be able to assist you further.

 

Can I see the furniture in person before I buy?

Most of the furniture in our shop is also featured in our Belltown studio Seattle. If you are outside of our market, we may still be able to connect you with a local showroom in your area. To schedule a visit, please reach out to info@apexfacility.com or call us at (206) 686-3357.

 

Where do you operate?

We have a studio showroom in Seattle and our warehouse and administrative offices are in Kent, WA. We can ship our products anywhere within the continental United States.

 

How long will shipping take?

In stock products ship immediately and can typically be delivered within 5-15 business days. Larger orders may take additional time, and products that are not in stock may take longer to ship.

 

What products do you offer?

We sell workstations and other home office furniture and accessories like static and height-adjustable desks, ergonomic seating, storage, cable management, and accessories. We also sell ancillary items and accessories for our furniture, like privacy panels, in-desk power and wire organizers. We're expanding our furniture line constantly. If you like our furniture and wish we sold something else, we'd love to hear from you—there's a good chance we can help.

Check out our products page to see more.

 

What are my shipping options?

We can ship anywhere in the continental US for $75 flat rate, whether you outfit one home office space or three. We also offer Will-Call pickup from our warehouse in Kent, WA free of charge.

 

Why do some products take longer to ship?

We limit our customization options so we can carry more items in inventory and ship them fast. If you order a colorway or option that we don't have in stock, we'll make it to order with our overseas manufacturing partner, which takes longer to ship. We'll always let you know when to expect your furniture.

 

What are the dimensions of each piece?

The dimensions of each of our furniture items can be found on the relevant product page. Contact us by email or chat if you have questions about packaged dimensions.

 

How do I assemble my furniture?

Some assembly will be required for most home office furniture products. Your products will come with assembly instructions and all needed hardware. Tools are not provided. Assembly instructions can also be accessed here.

 

What forms of payment do you accept?

American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa

 

Can I finance my order?

We work with Affirm. If you are interested in financing your workspace, see this page for more info.

 

Do you offer discounts?

We do not have any ongoing sales/discounts.

There may be an opportunity for discounted bulk orders for companies providing stipends/home office solutions to their team. If you are interested in discussing home office furniture options for your company, contact us at (206)686-3357 or fill out the Contact Form to get started.

 

What is your return policy?

There is a 30% restocking fee for any item returned in original packaging with tags attached within 30 days.

 

What is the warranty for your products?

Each product will have varying warranty lengths. See the Warranty page for more information.

 

Don't see your question listed? Contact Us or call us at (206) 686-3357 and we will get you the answer!